Privacy Policy
This privacy policy explains how I collect, store and handle your personal data as at18.3.25. This can be amended and updated at any time. This privacy policy explains the type of personal data I collect about you when you order from me or contact me for information. If you have any questions or want any further information concerning this policy, please contact me at craftybearhandmade@gmail.com
Why I collect data
How I collect data
When you make a purchase you share the information required to complete your transaction. This data may be collected and stored on paper, PC or mobile device.
Who is Crafty Bear Handmade
Crafty Bear Handmade is the trading name for my business. I operate as a sole trader and am responsible for all areas of the business. in the rest of this document 'I' refers to me and my business. 'Selling platform' relates to any website, page or social media messaging that is used to order or communicate with you about your order. The law on data protection sets out a number of reasons why a business may collect and process your personal data. this includes collecting your name, address, email, username in relation to any online transactions in order to complete the order. It also relates to passing your information onto a third party such as a courier in order to deliver your item. I only use your information in relation to processing and shipping your order.
When I collect data
When you visit any selling platform and buy a product online. When you complete your purchase transaction data is recorded. When you talk to me on social media. When you contact me with any questions or queries.
What personal data I collect
Depending on where the initial contact has taken place, I can collect your name, billing address, delivery address, order information, email and username. I may also collect information through messages and conversations that take place with you.
For example: any record of messages or conversations relating to any queries. On social media or email, including your email or username in order to contact you.
How I protect your data
The appropriate steps are taken to ensure all other information is safely stored, whether on paper, PC or on a mobile device and kept for as long as necessary for my records.
How long I keep your data
I only keep information for as long as necessary for the purpose it was collected. At the end of that time the information is deleted or stored for legal reasons.
For example: once the transaction is complete the emails are deleted from the server. Order information is kept for seven years in order to comply with my legal obligations.
Who I share data with
Occasionally I will share data with a third party such as a courier who will deliver your order. Your data such as name and address will only be used in order to deliver your item.
Your rights in relation to the data I hold
You have the right to request any information that I may hold about you. You can ask for the data to be erased by contacting me at craftybearhandmade@gmail.com. In order to comply with legal obligations some information will be made anonymous (name, address, email, username) leaving only the transaction details for record keeping.
Contacting the regulator
If you feel that your data has not been handled correctly, or you are unhappy with my response to any requestsyou have made to me regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Officer. Go to www.ico.org.uk/concerns
Any questions?
Please read the Terms & Conditions page or contact me at craftybearhandmade@gmail.com